Ask an SME: Quality

What is Quality Month all about? And where can Toyota most improve on quality? We went to the top to find out

October 02, 2018

First of all, happy Quality Month!

And if you didn’t know that October was Quality Month, now you do.
But if you have more questions about Quality – what it is and what it means to Toyota today – then you’re not alone.
When we asked you to send in your questions for Ask an SME a while ago, several focused on the role quality plays in our organization.
So we sat down with the ultimate SME’s on the topic – Chief Quality Officer Chris Nielsen and Group Vice President, North America Quality Kent Rice – to see what they had to say.
You can watch the video below.
And, if you have a question for Ask an SME, just email us at

By Dan Nied

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